Delivery platforms and ordering systems — overview¶
Orders reach your business in different ways. This page shows which delivery platforms and ordering systems work with DiKAS and where to find the respective guide.
At a glance¶
| Ordering channel | What DiKAS does | Guide |
|---|---|---|
| Own online shop | Own ordering website with menu, pickup and delivery — without platform commission | Online Shop |
| QR ordering at the table / self-service | Guests order at the table or counter themselves | Table self-ordering, QR ordering & self-service |
| Delivery platforms via the Delivery Platform Connection | Lieferando, Wolt, Uber Eats, foodora, MJAM, Deliveroo, Just Eat Takeaway.com and more: orders arrive as delivery orders, acceptance, rejection and status changes go back to the platform | Delivery Platform Connection |
| Uber Eats direct | Direct connection with its own Uber login, store selection and connection check | Delivery Service → Delivery platforms |
| GloriaFood | Orders are imported via webhook | Delivery Service → GloriaFood |
| Own web shop or own app | Interface to read articles and tables and to place orders | Delivery Service → Own web shop |
| Phone and counter | Caller recognition via Fritz!Box, ordering directly at the POS | Delivery Service |
All channels end up in the same delivery service: orders appear in the Online tab, go to the kitchen and — if you deliver yourself — are assigned to drivers and routes.
Delivery platforms in detail¶
These platforms can be reached through the Delivery Platform Connection:
| Platform | Connection |
|---|---|
| Lieferando | via the Delivery Platform Connection |
| Wolt | via the Delivery Platform Connection |
| Uber Eats | via the Delivery Platform Connection or direct |
| foodora | via the Delivery Platform Connection |
| MJAM | via the Delivery Platform Connection |
| Deliveroo | via the Delivery Platform Connection |
| Just Eat Takeaway.com / Thuisbezorgd | via the Delivery Platform Connection |
Further ordering systems¶
Also reachable through the connection: WIX Restaurants, Shopify, GloriaFood (there is also the direct GloriaFood connection), Getsby, Appatini, Carlito, EuroPOS, eventbro, Fleksa and FoodCall.
Requirements and scope
Connected through the Delivery Platform Connection; activation per restaurant, a contract with the respective platform is required. Which data a platform exchanges in which direction differs per platform: DiKAS receives orders and reports acceptance, rejection and status changes back as far as the platform allows. Whether a platform is available in your country and for your restaurant is clarified with you during activation. The names are trademarks of their respective owners.
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What DiKAS does with a platform order¶
- creates a delivery order (with source and platform order number),
- takes over items, options, surcharges, discounts and service fees,
- takes over the platform's delivery fee,
- books orders already paid online as paid,
- prints the kitchen tickets after acceptance,
- reports acceptance, rejection and status changes to the platform.
Which channel fits?¶
| Goal | Recommendation |
|---|---|
| No commission, own customer data | Online Shop with your own address |
| Reach through platforms without several tablets | Delivery Platform Connection: all platform orders land in the POS |
| Own drivers and tours | Delivery Service with delivery zones and route optimisation |
DiKAS support answers questions about activation.